■ Additional charges besides the product price

• For delivery of early bird lift tickets, etc.: Shipping fee is a flat rate of 600 yen nationwide (Yamato Transport).

• *Electronic tickets (Smalife) do not incur shipping fees.

■ Application validity period / Sales quantity

• There is no specific expiration date for applications.

• There are sales quantity limits for each product.

■ Delivery period

• Electronic tickets (Smalift) can be issued from your SURF&SNOW member My Page after purchase (it may take a few minutes for the ticket to be reflected). When using the service, access My Page from your smartphone and authenticate at the ski resort.

• Early Bird Tickets (Delivery): We will ship your tickets as soon as they are ready (usually within 2-3 business days, excluding weekends, holidays, and the New Year period). Lift ticket shipments are scheduled to begin around late October, with the exception of some products. Delivery will generally be via postal mail.

■ Payment Methods and Payment Timing

• Credit card payment (VISA / Master / JCB / AMEX / Diners)

• Payment is accepted in a single installment only.

■ Returns, cancellations, and defective products

• Defective product: Please contact the lift ticket office immediately after receiving the product.

• Returns and Cancellations: We cannot accept returns, changes or additions to orders after completion, refunds, exchanges for other tickets, or reissues under any circumstances. Please carefully check your purchase details before buying.

• Disclaimer: Lift tickets are valid only at the ski resort and during the specified period. We are not responsible for theft, loss, or destruction. In principle, refunds will not be given in cases where the ski resort's operating period or hours are reduced due to measures against infectious diseases such as COVID-19, or due to weather or snow conditions, making the ticket unusable.